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请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	更多限制	描述
abnormal_report_request	AbnormalReportReqDto	必须			参数信息
└ service_type String 必须 10 服务类型（1-送货上门；2-放指定驿站；3-预售极速达；10-官方取退-上门取退；11-官方取退-驿站自寄） └ abnormal_remark String 可选天气原因服务商异常描述 └ supplier_id String 必须 100000001 淘天物流服务商id └ abnormal_type String 必须 10001 异常类型：10001-核销异常；1003-派件异常； picture_info_list PictureInfoReqDto [] 可选图片列表图片信息 └ pic_url String 可选 http://ssss.xxxx.com/xxx.jpg 图片访问url └ pic_upload_time String 可选 2024-03-28 16:38:11 图片上传时间 └ operate_time String 必须 2024-03-28 16:38:11 对应状态的操作时间 └ abnormal_result String 可选 1001 送货上门场景必传，异常处理结果： 1001-无法取件；1002-派件停滞；1003-无法送货上门 └ abnormal_reason String 必须 1001 异常原因： 1001-线下改约；1002-联系不上消费者； └ abnormal_node String 可选 TMS_DELIVERING 异常发生的业务节点：（TMS_COLLECT-揽收；TMS_DELIVERING-派送中；TMS_SIGN-签收，TMS_CHECK_SHIPPING_CODE_PASS-核销） └ abnormal_order_id String 必须 100000001 服务商异常提报id，用于去重，重复请求不会被处理如有异常单id提供异常单id，如无则提供requestid └ mail_no String 可选 773277523041406 包裹运单号，核销节点运单号可为空 └ extend_props String 可选 {} 扩展属性 phone_call_info_list PhoneCallInfoReqDto [] 可选电联列表电联信息 └ connect_time_length Number 可选 10 接通时长, 单位s └ phone_call_type String 可选 NORMAL 电联属性，phoneCallInfo有值时，必需。SMART 智能云呼; NORMAL, 普通 └ hang_up_type String 可选 CUSTOMER_HAND_UP 挂断状态，phoneCallInfo有值时，必需。CUSTOMER_HAND_UP,消费者挂断；SENDER_HANG_UP,小件员挂断 └ phone_call_result_remark String 可选放门卫处，放楼下便利店消费者电联需求描述 └ phone_call_operator_phone String 可选 13600000000 电联人员联系方式（小件员/官方号码） └ phone_call_consumer_phone String 可选 13600000000 消费者联系方式 └ phone_call_operator_name String 可选张三电联人员名称（小件员） └ phone_chat_url String 可选 http://ssss.xxxx.com/xxx.mp3 电联语音文件，用于客诉场景定责使用 └ phone_call_demand_change_time String 可选 2024-03-28 16:38:11 电联用户后，用户确认需要进行改派时，操作改派的时间 └ connect_time String 可选 2024-03-28 16:38:11 接通时间 └ connection_status String 可选 CONNECTED 通话状态，phoneCallInfo有值时，必需。NOT _CONNECT, 未拨通；CONNECTED，已接通； NOBODY_ANSWER,无人接听 └ call_time String 可选 2024-03-28 16:38:11 拨打时间。phoneCallInfo有值时，必需 └ hang_up_time String 可选 2024-03-28 16:38:11 挂断时间 └ related_biz_code String 可选 LSO174Z0029753003_1713246414922 关联的履行业务单code └ delivery_code String 必须 STO 服务商配资源唯一编码：yzsm_cn_1,SF,STO,YTO，BCYC-001 operator OperatorDTO 可选提报人信息 └ name String 可选张三提报人姓名 └ mobile String 可选 18044455999 提报人手机号 abnormal_sites TmsSitesDTO [] 可选异常站点列表异常站点列表 └ site_type String 可选 1 站点类型 └ site_code String 可选 234 站点编码 └ site_name String 可选杭州站点站点名称

名称	类型	示例值	描述
spi_result	SpiResult		返回对象
abnormal_report_res_dto AbnormalReportResDto 返回子对象 └ order_code String MFA000000012001 履行异常单号 └ related_biz_code String 975732022081832762 relatedBizCode └ success Boolean true 是否成功 └ retry Boolean true 是否重试 └ error_code String CREATE_NOT_EXIST 错误code └ error_message String 创建错误错误信息

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
LogisticsExpressAbnormalReportRequest req = new LogisticsExpressAbnormalReportRequest();
LogisticsExpressAbnormalReportRequest.AbnormalReportReqDto obj1 = new LogisticsExpressAbnormalReportRequest.AbnormalReportReqDto();
obj1.setServiceType("10");
obj1.setAbnormalRemark("天气原因");
obj1.setSupplierId("100000001");
obj1.setAbnormalType("10001");
List<LogisticsExpressAbnormalReportRequest.PictureInfoReqDto> list3 = new ArrayList<LogisticsExpressAbnormalReportRequest.PictureInfoReqDto>();
LogisticsExpressAbnormalReportRequest.PictureInfoReqDto obj4 = new LogisticsExpressAbnormalReportRequest.PictureInfoReqDto();
list3.add(obj4);
obj4.setPicUrl("http://ssss.xxxx.com/xxx.jpg");
obj4.setPicUploadTime("2024-03-28 16:38:11");
obj1.setPictureInfoList(list3);
obj1.setOperateTime("2024-03-28 16:38:11");
obj1.setAbnormalResult("1001");
obj1.setAbnormalReason("1001");
obj1.setAbnormalNode("TMS_DELIVERING");
obj1.setAbnormalOrderId("100000001");
obj1.setMailNo("773277523041406");
obj1.setExtendProps("{}");
List<LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDto> list6 = new ArrayList<LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDto>();
LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDto obj7 = new LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDto();
list6.add(obj7);
obj7.setConnectTimeLength(10L);
obj7.setPhoneCallType("NORMAL");
obj7.setHangUpType("CUSTOMER_HAND_UP");
obj7.setPhoneCallResultRemark("放门卫处，放楼下便利店");
obj7.setPhoneCallOperatorPhone("13600000000");
obj7.setPhoneCallConsumerPhone("13600000000");
obj7.setPhoneCallOperatorName("张三");
obj7.setPhoneChatUrl("http://ssss.xxxx.com/xxx.mp3");
obj7.setPhoneCallDemandChangeTime("2024-03-28 16:38:11");
obj7.setConnectTime("2024-03-28 16:38:11");
obj7.setConnectionStatus("CONNECTED");
obj7.setCallTime("2024-03-28 16:38:11");
obj7.setHangUpTime("2024-03-28 16:38:11");
obj1.setPhoneCallInfoList(list6);
obj1.setRelatedBizCode("LSO174Z0029753003_1713246414922");
obj1.setDeliveryCode("STO");
LogisticsExpressAbnormalReportRequest.OperatorDTO obj8 = new LogisticsExpressAbnormalReportRequest.OperatorDTO();
obj8.setName("张三");
obj8.setMobile("18044455999");
obj1.setOperator(obj8);
List<LogisticsExpressAbnormalReportRequest.TmsSitesDTO> list10 = new ArrayList<LogisticsExpressAbnormalReportRequest.TmsSitesDTO>();
LogisticsExpressAbnormalReportRequest.TmsSitesDTO obj11 = new LogisticsExpressAbnormalReportRequest.TmsSitesDTO();
list10.add(obj11);
obj11.setSiteType("1");
obj11.setSiteCode("234");
obj11.setSiteName("杭州站点");
obj1.setAbnormalSites(list10);
req.setAbnormalReportRequest(obj1);
LogisticsExpressAbnormalReportResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
LogisticsExpressAbnormalReportRequest req = new LogisticsExpressAbnormalReportRequest();
LogisticsExpressAbnormalReportRequest.AbnormalReportReqDtoDomain obj1 = new LogisticsExpressAbnormalReportRequest.AbnormalReportReqDtoDomain();
obj1.ServiceType = "10";
obj1.AbnormalRemark = "天气原因";
obj1.SupplierId = "100000001";
obj1.AbnormalType = "10001";
List<LogisticsExpressAbnormalReportRequest.PictureInfoReqDtoDomain> list3 = new List<LogisticsExpressAbnormalReportRequest.PictureInfoReqDtoDomain>();
LogisticsExpressAbnormalReportRequest.PictureInfoReqDtoDomain obj4 = new LogisticsExpressAbnormalReportRequest.PictureInfoReqDtoDomain();
list3.Add(obj4);
obj4.PicUrl = "http://ssss.xxxx.com/xxx.jpg";
obj4.PicUploadTime = "2024-03-28 16:38:11";
obj1.PictureInfoList= list3;
obj1.OperateTime = "2024-03-28 16:38:11";
obj1.AbnormalResult = "1001";
obj1.AbnormalReason = "1001";
obj1.AbnormalNode = "TMS_DELIVERING";
obj1.AbnormalOrderId = "100000001";
obj1.MailNo = "773277523041406";
obj1.ExtendProps = "{}";
List<LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDtoDomain> list6 = new List<LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDtoDomain>();
LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDtoDomain obj7 = new LogisticsExpressAbnormalReportRequest.PhoneCallInfoReqDtoDomain();
list6.Add(obj7);
obj7.ConnectTimeLength = 10L;
obj7.PhoneCallType = "NORMAL";
obj7.HangUpType = "CUSTOMER_HAND_UP";
obj7.PhoneCallResultRemark = "放门卫处，放楼下便利店";
obj7.PhoneCallOperatorPhone = "13600000000";
obj7.PhoneCallConsumerPhone = "13600000000";
obj7.PhoneCallOperatorName = "张三";
obj7.PhoneChatUrl = "http://ssss.xxxx.com/xxx.mp3";
obj7.PhoneCallDemandChangeTime = "2024-03-28 16:38:11";
obj7.ConnectTime = "2024-03-28 16:38:11";
obj7.ConnectionStatus = "CONNECTED";
obj7.CallTime = "2024-03-28 16:38:11";
obj7.HangUpTime = "2024-03-28 16:38:11";
obj1.PhoneCallInfoList= list6;
obj1.RelatedBizCode = "LSO174Z0029753003_1713246414922";
obj1.DeliveryCode = "STO";
LogisticsExpressAbnormalReportRequest.OperatorDTODomain obj8 = new LogisticsExpressAbnormalReportRequest.OperatorDTODomain();
obj8.Name = "张三";
obj8.Mobile = "18044455999";
obj1.Operator= obj8;
List<LogisticsExpressAbnormalReportRequest.TmsSitesDTODomain> list10 = new List<LogisticsExpressAbnormalReportRequest.TmsSitesDTODomain>();
LogisticsExpressAbnormalReportRequest.TmsSitesDTODomain obj11 = new LogisticsExpressAbnormalReportRequest.TmsSitesDTODomain();
list10.Add(obj11);
obj11.SiteType = "1";
obj11.SiteCode = "234";
obj11.SiteName = "杭州站点";
obj1.AbnormalSites= list10;
req.AbnormalReportRequest_ = obj1;
LogisticsExpressAbnormalReportResponse rsp = client.Execute(req);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new LogisticsExpressAbnormalReportRequest;
$abnormal_report_request = new AbnormalReportReqDto;
$abnormal_report_request->service_type="10";
$abnormal_report_request->abnormal_remark="天气原因";
$abnormal_report_request->supplier_id="100000001";
$abnormal_report_request->abnormal_type="10001";
$picture_info_list = new PictureInfoReqDto;
$picture_info_list->pic_url="http://ssss.xxxx.com/xxx.jpg";
$picture_info_list->pic_upload_time="2024-03-28 16:38:11";
$abnormal_report_request->picture_info_list = $picture_info_list;
$abnormal_report_request->operate_time="2024-03-28 16:38:11";
$abnormal_report_request->abnormal_result="1001";
$abnormal_report_request->abnormal_reason="1001";
$abnormal_report_request->abnormal_node="TMS_DELIVERING";
$abnormal_report_request->abnormal_order_id="100000001";
$abnormal_report_request->mail_no="773277523041406";
$abnormal_report_request->extend_props="{}";
$phone_call_info_list = new PhoneCallInfoReqDto;
$phone_call_info_list->connect_time_length="10";
$phone_call_info_list->phone_call_type="NORMAL";
$phone_call_info_list->hang_up_type="CUSTOMER_HAND_UP";
$phone_call_info_list->phone_call_result_remark="放门卫处，放楼下便利店";
$phone_call_info_list->phone_call_operator_phone="13600000000";
$phone_call_info_list->phone_call_consumer_phone="13600000000";
$phone_call_info_list->phone_call_operator_name="张三";
$phone_call_info_list->phone_chat_url="http://ssss.xxxx.com/xxx.mp3";
$phone_call_info_list->phone_call_demand_change_time="2024-03-28 16:38:11";
$phone_call_info_list->connect_time="2024-03-28 16:38:11";
$phone_call_info_list->connection_status="CONNECTED";
$phone_call_info_list->call_time="2024-03-28 16:38:11";
$phone_call_info_list->hang_up_time="2024-03-28 16:38:11";
$abnormal_report_request->phone_call_info_list = $phone_call_info_list;
$abnormal_report_request->related_biz_code="LSO174Z0029753003_1713246414922";
$abnormal_report_request->delivery_code="STO";
$operator = new OperatorDTO;
$operator->name="张三";
$operator->mobile="18044455999";
$abnormal_report_request->operator = $operator;
$abnormal_sites = new TmsSitesDTO;
$abnormal_sites->site_type="1";
$abnormal_sites->site_code="234";
$abnormal_sites->site_name="杭州站点";
$abnormal_report_request->abnormal_sites = $abnormal_sites;
$req->setAbnormalReportRequest(json_encode($abnormal_report_request));
$resp = $c->execute($req);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=taobao.logistics.express.abnormal.report' \
-d 'partner_id=apidoc' \
-d 'sign=7B6E1AE7F5667ACF303E21A33319CCCB' \
-d 'sign_method=hmac' \
-d 'timestamp=2025-05-13+20%3A37%3A20' \
-d 'v=2.0' \
-d 'abnormal_report_request=null'

# -*- coding: utf-8 -*-
import top.api

req=top.api.LogisticsExpressAbnormalReportRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.abnormal_report_request="数据结构示例JSON格式"
try:
	resp= req.getResponse()
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"taobao.logistics.express.abnormal.report");
add_param(pRequest,"abnormal_report_request","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,NULL);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('taobao.logistics.express.abnormal.report', {
	'abnormal_report_request':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<logistics_express_abnormal_report_response>
    <spi_result>
        <abnormal_report_res_dto>
            <order_code>MFA000000012001</order_code>
            <related_biz_code>975732022081832762</related_biz_code>
        </abnormal_report_res_dto>
        <success>true</success>
        <retry>true</retry>
        <error_code>CREATE_NOT_EXIST</error_code>
        <error_message>创建错误</error_message>
    </spi_result>
</logistics_express_abnormal_report_response>

{
    "logistics_express_abnormal_report_response":{
        "spi_result":{
            "abnormal_report_res_dto":{
                "order_code":"MFA000000012001",
                "related_biz_code":"975732022081832762"
            },
            "success":true,
            "retry":true,
            "error_code":"CREATE_NOT_EXIST",
            "error_message":"创建错误"
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案

API测试工具错误码查询工具 SDK下载

开放平台

淘天物流API

taobao.logistics.express.abnormal.report (配服务商异常报备)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

API工具

如何获得此API

FAQ